instant gratification

sugar paper

just breathe

I'm back! It has been a crazy, amazing, life-changing, stressful, exciting, and blessed couple of months. My 4-year relationship ended. I moved from Neptune Beach, FL to Dallas, TX - away from all of my friends and family. My baby niece was born. I started a new job in a field more challenging than I could have ever imagined.

Needless to say, I've been very busy. But while adapting to my new routine I have realized that now, more than ever, it is important to take time to be creative and do something I love. Taking time to do something you truly, deeply love is so important. It gives your strength to tackle the not-so-wonderful tasks and it improves your well-being.

I am all about well-being these days. There is a fine line between spoiling yourself and giving your soul what it needs. Obviously, my soul would love weekly mani/pedis and expensive bottles of champagne. That's not what I'm talking about. I'm talking about the 20 minutes your spend on your porch in quiet peace after a stressful day. I'm talking about the moment you sit into your car after work, smelling the faint smell of your new lavender-vanilla car freshener.

Some may believe that the busier and more stressed-out you get, the less of a priority these things become. That should be exactly the opposite. The more busy and hectic your life becomes, the more important these little jewels of peace become.

So, my suggestion for today is to set aside ten minutes. Make yourself as relaxed as you can: turn off the TV/radio, change into comfy sweatpants, light a candle - and just be. It will be the most productive ten minutes of your day.

product of the week

Dove Dry Shampoo
$4.00

Review:
This is the first drugstore dry shampoo I have found that actually works! I've tried many different brands, both from the drugstore and the beauty store. The others don't hold a candle to this one. It gives significant body to my oily locks, and powers through the whole day. I will definitely be buying this again!


To buy: http://www.dove.us/Products/Hair/Shampoos/Invigorating-Dry-Shampoo.aspx

- Posted using BlogPress from my iPad

August Shopping Bag

August Shopping Bag by jenmarshall featuring flat heels

instant gratification

- Posted using BlogPress from my iPad

Location:Test

product of the week

Sephora Precision Pore Cleansing Pad
$5.00

Review:
I've been using this little jewel for almost a year. Not only has it stood up against the test of time, it's gently increased circulation and decreased flakey skin in the process! Bonus: it's "handle" doubles as a suction cup, so it sticks to your shower wall for easy access.


To buy: http://www.sephora.com/precision-pore-cleansing-pad-P262041?utm_campaign=bazaarvoice&utm_medium=SearchVoice&utm_source=RatingsAndReviews&utm_content=Default

- Posted using BlogPress from my iPad

what she carries: elizabeth

{ Elizabeth }

Louis Vuitton medium Loop Bag

The Masters wallet

checkbook

lip pencil/lipstick/lipgloss

hair clip

jump drive

milage book, for work

coupons

to-do/grocery list

keys

iPhone

"I've taken this one everywhere for the past 8 years. Why? Because I paid a small fortune for it. Louis Vuitton is classic so it will do. I want a cute Kate Spade clutch one day, but until then, it's Louis and everything essential for whether I'm at work or on a date."

April Shopping Bag

April Shopping Bag by jenmarshall featuring leather sandals

what she carries: mckenna

{ McKenna }

Tory Burch bag

Nine West wallet

body spray

hand sanitizer

Banana Boat Sport sunscreen (you can never be too prepared!)

lotion

Aleve

mouthwash

Blistex 5 Star Protection

Clinique lipstick in A Different Grape

umbrella

brush

calendar

Canon camera

what she carries: me

{ Mine... }

Etienne Aigner bag

Abas wallet

journal & pen 

 book for those random times you find yourself in a waiting line with nothing to do 

sunglasses 

keys (with my favorite shell charm)

phone

Airborne (I think I'm coming down with something...yuck)

earphones & Phillips case

mirror

my Mary Poppins bag (if you don't know what that is, see my post!)

customer service

The experience you have with customer service can make or break your relationship with a business. I have been known to lose my temper whilst on the phone with a computer. Usually, by the time I get to a live representative, I've hit my limit. I have tried to make a real effort in being more compassionate to the people around me. With this little adjustment in my attitude, along with the most genius App ever invented - FastCustomer - I was able to have a semi-sucessful Get-Things-Done day.

(Just a side note for FastCustomer: this little app is available free for the iPhone and Android. It has a list of over 3,000 companies that it will call and hold for you. Once they've got an agent on the line, they call you. No more waiting on hold! Here's the link)

So, here's the story. I have two beautiful handbags that I love very much. The first one I bought back in November 2011 from Dillard's, as a birthday present from my mom. The second I recently purchased from DSW as a You'll-Get-Through-This present to myself (more on that later). I have an issue with each of them that required me to call customer service. 

The bag from Dillard's is a rich tan, buttery leather, structured handbag. It has a gold lock on the front. The lock became unattached to the handbag itself, and it skews aesthetics of the bag. I still had the receipt, but I purchased the bag on clearance. I knew in the back of my mind that Dillard's would not be able to have the bag returned, due to the time passed and it having been purchased on clearance. But, I was hoping they would direct me to the manufacturer of the bag and maybe they would be able to repair it. Getting through to customer service was not difficult. But, I was informed that there was nothing they could do. The brand name of the bag was, unbeknownst to me, a Dillard's brand. The representative said that if it were a different brand, she would encourage me to call the manufacturer. Unfortunately, it was a Dillard's brand, and purchased at Dillard's. There was nothing they could do about it. 

What a bummer. I feel as though Dillard's should be just as responsible for the quality of their brand of merchandise as the unaffiliated brands they carry. But who am I to say? The representative was very polite, but I was disappointed with the pride Dillard's took in their quality control. 

The newest bag - the one from DSW - had nothing wrong with the craftmanship. I had an issue with purchasing it. It was love at first sight. I saw the bag from across the room and ran (in slow motion, I'm sure) towards it. When I finally was able to hold its braided stitching in my hands, I looked for a price tag. Alas, no price tag. There was not a single other like it. I took it to the register and told the gentleman my problem. He didn't seem to have a clue what to do, so he called his manager over. As he explained the problem to her, she quickly headed for the handbag section to find another of its kind. "There isn't another one like it, I already checked", I threw out. She turned around and came back, looked at the purse for about 1 second and declared, "either $59 or $69. Do $69." With that, she was gone. I was slightly taken aback at her offering two prices, then immediately choosing the higher one. But, I did love that bag. 

I got home that evening and looked it up online. $59.99. 

Now, I know that $10 is not a lot of money. But, I am not the kind of person that can just spare $10 here and there. And more importantly, I was disappointed in how the manager handled the situation. So, I called customer service. I got to an agent quickly and she was very courteous. I explained that I was not angry, I just wanted some advice on how to handle the situation. She had the problem sorted out in a matter of minutes. I must return my purchased bag to the store, and get the full $69 back on my card. In the meantime, the agent charged my card for another bag to be shipped to me overnight. She gave me the bag at $10 off the advertised price of $59, and the overnight shipping was complementary. How much better can it get? 

Overall, most companies do try to go above and beyond to make their customers satisfied. I feel like that is an important part of running a successful business. Every now and then you'll run into a company that seems to only be searching for a way to cheat you out of your money (AT&T, cough cough). But, as long as you treat your customer service representatives with respect and compassion, you'll have a good experience. 

Have you had any horrible/wonderful customer service experiences? Leave a comment and tell me about them!  

March Shopping Bag

March Shopping Bag by jenmarshall featuring a racerback maxi dress