March 14, 2012

what she carries: me


{ Mine... }


Abas wallet
journal & pen 
 book for those random times you find yourself in a waiting line with nothing to do 
sunglasses 
keys (with my favorite shell charm)
phone
Airborne (I think I'm coming down with something...yuck)
earphones & Phillips case
mirror
my Mary Poppins bag (if you don't know what that is, see my post!)

March 08, 2012

customer service


The experience you have with customer service can make or break your relationship with a business. I have been known to lose my temper whilst on the phone with a computer. Usually, by the time I get to a live representative, I've hit my limit. I have tried to make a real effort in being more compassionate to the people around me. With this little adjustment in my attitude, along with the most genius App ever invented - FastCustomer - I was able to have a semi-sucessful Get-Things-Done day.

(Just a side note for FastCustomer: this little app is available free for the iPhone and Android. It has a list of over 3,000 companies that it will call and hold for you. Once they've got an agent on the line, they call you. No more waiting on hold! Here's the link)

So, here's the story. I have two beautiful handbags that I love very much. The first one I bought back in November 2011 from Dillard's, as a birthday present from my mom. The second I recently purchased from DSW as a You'll-Get-Through-This present to myself (more on that later). I have an issue with each of them that required me to call customer service. 

The bag from Dillard's is a rich tan, buttery leather, structured handbag. It has a gold lock on the front. The lock became unattached to the handbag itself, and it skews aesthetics of the bag. I still had the receipt, but I purchased the bag on clearance. I knew in the back of my mind that Dillard's would not be able to have the bag returned, due to the time passed and it having been purchased on clearance. But, I was hoping they would direct me to the manufacturer of the bag and maybe they would be able to repair it. Getting through to customer service was not difficult. But, I was informed that there was nothing they could do. The brand name of the bag was, unbeknownst to me, a Dillard's brand. The representative said that if it were a different brand, she would encourage me to call the manufacturer. Unfortunately, it was a Dillard's brand, and purchased at Dillard's. There was nothing they could do about it. 

What a bummer. I feel as though Dillard's should be just as responsible for the quality of their brand of merchandise as the unaffiliated brands they carry. But who am I to say? The representative was very polite, but I was disappointed with the pride Dillard's took in their quality control. 

The newest bag - the one from DSW - had nothing wrong with the craftmanship. I had an issue with purchasing it. It was love at first sight. I saw the bag from across the room and ran (in slow motion, I'm sure) towards it. When I finally was able to hold its braided stitching in my hands, I looked for a price tag. Alas, no price tag. There was not a single other like it. I took it to the register and told the gentleman my problem. He didn't seem to have a clue what to do, so he called his manager over. As he explained the problem to her, she quickly headed for the handbag section to find another of its kind. "There isn't another one like it, I already checked", I threw out. She turned around and came back, looked at the purse for about 1 second and declared, "either $59 or $69. Do $69." With that, she was gone. I was slightly taken aback at her offering two prices, then immediately choosing the higher one. But, I did love that bag. 

I got home that evening and looked it up online. $59.99. 

Now, I know that $10 is not a lot of money. But, I am not the kind of person that can just spare $10 here and there. And more importantly, I was disappointed in how the manager handled the situation. So, I called customer service. I got to an agent quickly and she was very courteous. I explained that I was not angry, I just wanted some advice on how to handle the situation. She had the problem sorted out in a matter of minutes. I must return my purchased bag to the store, and get the full $69 back on my card. In the meantime, the agent charged my card for another bag to be shipped to me overnight. She gave me the bag at $10 off the advertised price of $59, and the overnight shipping was complementary. How much better can it get? 

Overall, most companies do try to go above and beyond to make their customers satisfied. I feel like that is an important part of running a successful business. Every now and then you'll run into a company that seems to only be searching for a way to cheat you out of your money (AT&T, cough cough). But, as long as you treat your customer service representatives with respect and compassion, you'll have a good experience. 

Have you had any horrible/wonderful customer service experiences? Leave a comment and tell me about them!  

February 19, 2012

work bags


For me, there is a never-ending search going on for the perfect work bag. I need the functionality of a briefcase: a safe place for my computer, and organized storage for my pens, chargers, paperwork, et cetera. I need straps that won't dig into my shoulder and I'm hustling through the airport or going in and out of meeting rooms.

But, there is just something about the black, nylon briefcase that just isn't my style. First of all, it doesn't match my navy work uniform. Secondly, as a loud-and-proud bag enthusiast, a plain old briefcase is just too...obvious.

When you travel for work, whether it be from your home to the office or from your home to a different part of the country, you need a bag you can count on to keep you in order. Your handbag is something that represents your style, and that holds your essentials. But who's to say your work bag can't be equally as stylish? It's problems like this where I wish I had the opportunity to be able to design my own bag from the ground up. I know exactly what I want, but it seems to me like it just hasn't been designed yet.

Until then, I'll have to make a list of attributes I require and then find something that best matches my needs. My ideal bag would have structure - no flopping over every time I set it on my desk. And, I don't want my stuff just swimming around on the inside. I need pockets. Maybe even divided sections; a padded section for my laptop, and a thinner section for paperwork. I need a sturdy strap, since my work bag tends to be heavy. I also need it to be fairy neutral.

When I say neutral, I don't mean "plain." You just don't want your bag to be the most obvious part of your outfit. It's painfully unchic to see a woman carrying a bag that pattern clashes with her ensemble. All that work picking out a classy and stylish outfit, and it's ruined by the bag.  You want something that compliments your style.

Here are just a few bags I've seen over the past few months that look like they might fit the bill:
                                                                    
                                                                                          Glad for Plaid Laptop Bag - $55




                Always at the Top - $90
{this bag doesn't necessarily have all the organizational benefits
like the others possess, but come on. Look at it. }
With an opening of 15", it could fit a smaller laptop or iPad. And it's durable!
This one's on The List.

February 05, 2012

how to live out of a bag


I'm notorious for having a neat and organized suitcase while I'm traveling for work (and for pleasure). If you aren't at all interested in how I stay organized on the road, you might want to move on. However, if you are interested, here's how it works!

I've said it before, and I'll say it again. I love living out of a suitcase. Everything you need is all in one place, and you can pack it up and move on at the drop of a hat. I will say this, the suitcase should be easy to move. In my case, that means that I need one with wheels. Some people prefer a large duffle bag, but I find that a little too difficult to drag in and out of hotel rooms and vehicles, and definitely harder to keep organized.

The second most important thing about your bag is the amount of pockets. I need many, many pockets. The top, mesh section is used for clean undergarments and socks. One of the two shoe pockets I use for used socks and undergarmets. The other shoe pocket keeps my flip flops, which need to be easily accessible since I wear them out and I also wear them inside to make sure my bare feet never touch the hotel carpet. I find that two mesh pockets in the main compartment are better than one, but you gotta go with what you've got. I use those inside pockets to keep my belts, large bangles (that don't fit into my jewelry box), spare face-cleansing cloths, a tiny clutch, and a small bag with things I don't need every day, but usually find myself needing at least once every trip. This bag has Band-Aids, Neosporin, Downey spray, Benadryl, and things of that nature.  

The outside pockets (usually there are two on a roller-bag) are equally as important. The top, smaller pocket holds my chargers, my hotel-reward cards, and my gloves (if it's cold out). I like to be able to get to that stuff while I'm standing in line to check in. Keep in mind, though, that chargers should stay in your carry-on when your flying. You don't want to get delayed at the airport with a dead phone battery! The larger outside pocket holds my workout gear. This may or may not be true, but I feel like the clothes can air out better since its closer to the outside. Also, nobody wants their stinky workout gear mixing with all their clean (or semi-clean) clothes. 

The main compartment is obviously the hardest to keep organized. But, with a little effort, its not that bad. I always have a bag for my shoes. There is no telling what germs are lurking on the bottoms of those shoes. You can also use shower caps to cover the bottom of your shoes. I prefer a large dust bag (you know, the kind that comes with nice purses) to keep all my shoes together. But, my slippers stay in a shower cap. I also have a larger, plastic, zippered bag to keep my full-sized hair products. I know that smaller, traveled-sized products are cute. But, when you travel a lot, you start to realize those little guys end up costing a ton! I just stick with regular-sized.

Now, break the main compartments into four smaller squares. In the right two squares, I made two stacks of clothes: work clothes and casual clothes/jammies. That's just how I like it. You could do tops on one side, and bottoms on another. Whatever works. On the left bottom square, I place my toiletry bag. The shoes go in the left upper square. In whatever spaces are left between the squares, I tuck in my hairbrush, jewelry box, and any other smaller items. You've got to make sure all the space is filled, even if you're only going to be gone a few days. Empty space in a suitcase makes room for everything else to wiggle around, and clothes will get wrinkled. Make use of those straps that hold your stuff in place, those will also help things stay put when the bag is being tossed around through airport security. 

Once you've got an organized suitcase, try to keep it that way. Take the extra few seconds to fold your shirt and put it back in it's place. You'll appreciate it when you're running late for Check-Out.
Any and all paperwork and work-related stuff stays in my briefcase, which conveniently fits right on top of my suitcase. You'd be surprised how quickly I can pack up my stuff and get outta there (whether it be a hotel room, a burning building...whatever).

So, there you have it. Not a thrilling article, that's for sure. But, hopefully I've helped you organize your suitcase a bit. 

Travel safe!

January 12, 2012

a good friend always carries your clutch


{ a follow-up to "it's clutch" }

My fabulous friend/neighbor and I were discussing the blog the other day, and I started to tell her about the article I was writing about clutches. I was explaining the dancing dilemma, in which you want to dance and have a good time while you are out, but you feel tied down since you have to carry your clutch onto the dance floor. My friend then explained her strategy in those situations: always bring your friend that carries a bigger bag. That way, you can slip your clutch into her bigger purse, and be hands-free the rest of the night. 

Now some people might say that this is not very fair to your friend, but I beg to differ. Your friend was already carrying a big purse into the bar. Your choice to force her to carry your clutch is simply economical. Maybe your friend enjoys sitting at the table guarding her bag, while she watches you do the electric slide clutch-free. It's a maternal thing. And you are just giving her the gift of responsibility. 

So to all you girls out there still dealing with the clutch problem, there's your solution. That, or just use a cross-body. ;)

*Note: this article is tounge-in-cheek. Please don't be offended. 

January 11, 2012

its clutch


Ah, the clutch. I don't know if it's the same way for you, but for me, the clutch is contradiction. It is both to big and too small. I love my everyday bag because it has room for everything I would need during an average day. On the other hand, I love carrying a small clutch or evening bag, because it's just so much lighter and less of a hassle.

The problem with the small bag is that it's a small bag. For a night on the town, you never know what you'll need. I usually start out with my cell, ID, debit card, and lipgloss. But what if we end up eating at Mexican restaurant for dinner and I need a breath mint? I toss those in. And what if I get a headache right when things are getting fun? Toss in the Advil. And if I dance all night, I'm going I need my oil-blotters and my powder. In they go. If we walk home from the restaurant, I'll need my flip flops to change into. And if we end up staying out all night, I don't want to be stranded the next morning without my sunglasses. Oh, and my house key...I'll need that too.

How to fit it all

All of the sudden my "small" bag is stuffed to the brim and I can't even close it.

The next time I go out, I decide just to take the cell, ID, debit card, and Chapstick. I shimmy out to the dance floor, but I don't feel free to dance since I've got my clutch in one hand and my drink in the other (and we all know not to leave our drink unattended). Now the clutch is too high-maintenance.

It's times like these where - gasp - I wish we could just stuff all our stuff in our pockets like men.

For my upcoming night out in Las Vegas, I've packed three evening bags. One small crossbody, one adorable clutch, and one small shoulder bag. I'll let you know how it goes...

January 02, 2012

home base


Since Christmas, I have spent a lot of time reorganizing my house (FYI, I see a yard sale in my very near future). My family and friends blessed me with all kinds of new goodies, and I wanted to make sure everything had a home. I had a few home decor items that quickly found a home. The kitchen stuff was a little bit more of a battle. Since there seems to be an endless array of kitchen tools, it was harder to toss something to make room for something else. With clothes and bags, I try to stick by my rule of "one thing in, one thing out." But what about all those small things? Adorable mini pack of tissues, small hand lotions, the fancy pen, and the new wallet.

I've got the essentials that always travel in my purse (wallet, phone, keys). I've got the replacement things I will use once my other runs out (hand lotion, tissues). And in addition to that, I've got those things that I sometimes need to carry with me, but not always (coupon book). My problem is this: where do I store all of this stuff?

A couple of months ago, I got an idea as I was drifting off to sleep - yes, I occasionally dream about handbags. I decided I needed a "home base" for my purse. I went out and bought a small wicker "box" that now sits by my front door. Every day when I walk into the house, that is where I set down my purse. That is it's designated spot. Now I have decided that the contents of my purse also need a home (when not in their natural habitat - aka my purse). Thankfully this decorative basket/box is spacious enough to corral all of my items.



I believe every woman needs a Home Base for their bag. This is a place where you can organize the different genres of items that you need to carry. This will also be the place that may save you from a sore shoulder. If you sit next to your Home Base every few days and reassess what you are carrying, that may literally take a load off your shoulders. Throw away the trash, organize and address the receipts, replace the empty tin of Altoids, and you've got a fresh start.

These are some pictures of my first attempt at a Home Base. I'm sure I will adjust things as needed, but I think this is a good start!




October 22, 2011

Other things I've been working on...








Here are two more projects I've completed recently. Their inspiration comes from the wonderfully creative site PSIMadeThis.com and from a local boutique in my hometown. Hopefully I'll find somewhere to wear them soon!

- Posted using BlogPress from my iPhone

Addiction


So, I've found a new addiction. 

Have you heard of Pinterest.com? If you haven't, like me up until about 2 days ago, you've been living under a rock. This website will be the downfall of any productivity I had left, and it will be the inspiration for probably most everything I do from now on. 

In a nutshell, Pinterest is a site that allows you to share the wonderful things that you find whilst surfing the web. People follow you to see what you have found, and you follow fellow Pinterests to see what they have found. A lot of what you see has been "pinned" from other members' "boards". Your findings can be organized by theme (ex: Home Decor, Recipes, Artwork, etc.). 

As my first Pinterest-inspired project (which I will call my Pin Project), I converted a Kelly Green turtleneck into somewhat of a blazer. The picture of the final product on Pinterest was much cuter, but this will do for now. I will continue to make adjustments as needed. 

June 02, 2011

The Bacon-Glazed Doughnut


     Sometimes there are things in life that are so utterly indulgent, so selfishly decadent, that you feel guilty for even entertaining the idea of it. I’m here to tell you that those things must not be lost. You should, however, keep in mind that one of my many mantras is “everything in moderation.” Given that little bit of always-helpful knowledge, go ahead. Indulge.


     This morning, I was faced with a decision. It was a tough one. I was presented with a gourmet, glazed doughnut that was sprinkled with bits of bacon. I’ve seen something like this on TV before, but never thought I would run into one in real life. If you are vegetarian, or if, for some reason (though I can’t think of any), you don’t like the smell of bacon, then you won’t get what I’m about to describe. Imagine waking up for your morning workout session, ready to attack the day, when you are met with the haunting smell of freshly fried bacon. This smell drifts towards you, mingled with the succulent smell of warm sugar. You open your eyes to find something very different from your average breakfast. There, sitting in front of you, is a temptation only an enemy could dream up.

     I had planned on this morning being productive and healthy. So, I ignored that marvelous smell and put on my yoga pants. I coaxed myself to the gym and strengthened both my core and my soul. I decided, mid Downward Dog, that I would not have the doughnut that was waiting for me at home.

     Long story short, I ate the doughnut. I enjoyed it for the same reason that I thrive off of visiting New York for a few hours every time I have a work obligation in Newark, NJ. For the same reason that I wanted more than anything to visit the original Starbucks (even though I cannot stand their coffee) while I was visiting Seattle. It was for the same reason as when I quit my horrible job in hopes of really being able to do what I love, even if I don’t know what that is yet. I want to EXPERIENCE my life. I want to look back on the life that I have lived, and know that I lived it, within reason. Some people might take it as far as skydiving, or diving with sharks. Those adventures may not be up my ally, but that’s what I am talking about.

     So, get out there, try the bacon-glazed doughnut. Make that jump. In the end, wouldn’t you rather have lived and lost, than never lived at all?

May 30, 2011

Lined or Unlined?

            I am a journaler. I like to write things down. I’m not sure why I like to write things down. I know a big part of it is that I forget things very easily, so I want to make my previous thoughts accessible to “future me”. I make lists, and journal about my daily devotions. I journal about experiences I have traveling and working. I draw diagrams and paste inspirational photos into my journals.
But here is my problem; I just said “journals”. I have four journals active right now. One is for my devotionals, one is for my travels, one is for my to-do lists and future goals, and my newest one is, in my current mindset, going to serve for all of the above functions, plus whatever I need it to be. I had one like this a few years ago, and I really loved it. I’m not sure how exactly it got phased out of my life, but it did. I found it the other day, and decided that would be the perfect place for my devotions. About three pages in, I realized I didn’t like how the journal held all my old brainstorms, and then it just skipped to my new breakthroughs. I also thought lines might be better.
Side-note: The fight between the lined journal and the unlined journal will forever be a struggle for me. I am a creative person who flourishes without guidelines. But, structure is always needed, to a degree. The lines keep me neat and tidy, while the absence of lines gives my brain the go-ahead to be creative. Once, I tried grid paper, thinking that would enable me to use lines, and also to reject them. That journal turned into my Financial Log. But, I digress.
Another is my “travels” journal. I got it as a gift from my sister for Christmas. It is one of those journals that is too pretty to write in. For a long time, I couldn’t think of anything that I knew I would be able to fill the piece of art with. Then, I broke the seal a few months ago when I tore out some stories I had dictated onto some notebook paper, and taped them inside. Still not a full commitment, since I can probably peel off the tape to reveal pristine paper.
And let’s not forget the landing pad for all lists, to-do’s, and a few math equations I still seem to have to write down on paper to figure out. This journal is the closest one I have to a pad of paper. Well, it actually is a pad of paper, with a more chic cover. If anyone needed to know anything about the type of person I am, they can simply look through the journal I have situated right next to my mouse pad.
Now I have purchased a journal that I have all intentions of making my only journal. At first, I had a problem with all of these things being in the same place, in such a scattered order. But, then I started to think about why I am writing in this journal. Is it for me? Is it for whomever reads it after I die (or drop it running through the airport)? Is it one day going to become the most famous autobiography of all time, making me billions of dollars after a world-renowned publisher sees me drop it as I run through the airport? The most likely scenario, given that I do not misplace it between now and then, is that I look through it later in life, and remember all the dreams and goals I had, along with the things I was learning and the experiences I was living through. If this is the case, it will probably be a lot easier on “future me” to keep all of those things in one place. Thus, yesterday I bought a new pen and a clean, lined journal. For some reason, I felt the impulse to copy things from my other half-hearted attempts into my new journal. I’ve spent the past hour rewriting all of my past ideas, and I feel like this journal is now properly “broken in”. Now, for some new material…